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Citizen's Charter

All services related to Non-Life Insurance

Company’s Act 2063,

Insurance Act 2079,

Insurance Rules and Regulations 2079,

And other related Laws and Acts, including rules and regulations circulars issued by Beema Samiti.

All Insurance Policies : Proposal form

Vehicle Insurance : Vehicle Registration Booklet (Blue Book), renewal notice issued from previous insurance company (if any).

Marine Insurance : Letter of Credit (L/C), Invoice, Proforma Invoice,

Constructor’s All Risk : Contract Document, Bill of Quantity (BOQ)

Travel Medical Insurance  : Copy of Passport

Other Insurances : As required by the company

1 day at most after acquisition of all the required information and documents to issue Insurance Policy.

The total fee includes fees as declared in Insurance Policy/Tax Invoice, stamp fee and VAT.

At the end of the one year Insurance period, the company issues Renewal Notice 4 weeks prior to expire of Insurance policy.

Claim Department of the company’s head office or any branch offices. Or email at

Within 3 weeks after acquisition of Surveyor’s report or other related information and documents.

All the jobs related to Share Registrar are done at the company’s head office.

As supervised by Beema Samiti and Nepal Security Board, Quarterly Account Report is published on National Daily News Paper